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Web Self Service

In a world where instant knowledge access can be "Siri-ed" and/or "Googled" and entertainment programming is available "On-Demand", today's prospects and consumers have short attention spans and high expectations for on-demand information and services.

They have been conditioned that there's "An App for That" to get what they want, when they want it, wherever they happen to be.

Effective customer service is critical in today's "want it now" environment. Yet, to date, customer service has relied heavily on the use of the contact center or web based point solutions. Unfortunately, this results in a whole lot of "hurry up and wait" followed by rising blood pressure.

Virtualyty changes everything. It's Web Self Service Concierge Solution (WSSCS) is like giving your prospects and customers their own personal concierge, wherever they typically find you on the web, available from any device they happen to be using. While all Virtualyty clients deploy WSSCS in different ways, the common denominator is providing web visitors access to their own life-like virtual agent who can engage in a one to one dialog and provide specific answers to all questions asked.

Click to read more, including how it works...

In fact, you may notice how we chose to deploy our WSSCS solution on this very page! For the best example of WSSCS, try Serena live now. Ask her questions about WSSCS. Ask her personal questions. Rest in the comfort of knowing that due to the versatility of our V-Base knowledgebase technology, all unanswered questions are automatically recorded and flagged so that they can be immediately added to the V-Base. For more on the V-Base and how it works, Click Here....

The WSSCS is able to supplement answers with web links and/or pdf attachments so that your visitors can have precisely what you believe they most need for a given question response. Imagine the possibilities if you are a eCommerce site, or a B2B business looking to supply the best collateral for a given need. Those are only two examples of the wide range of applications for a web-based concierge at your visitor's beck and call.

Want to learn more? Click on the box to the upper right to schedule a live demonstration. We offer you several options in terms of demo time and we promise to honor that expectation. If you'd like to explore more on your own, click on the links below to see current featured clients.

V1 Vodka - (after clicking through the age confirmation, please wait 6-8 seconds for Sabina to appear) Deltek Insight - you will see Amanda's subtle presence at the upper right

© Virtualyty 2017