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Virtual Agents

In the Virtualyty platform, the virtual agent is the automated process that takes a customer enquiry and then matches the enquiry against our V-Base knowledgebase.

We find the approriate response and then deliver it back via the user selected channel or via an operator supported dialogue.

The virtual agent is the intelligent interface between the V-Base knowledgebase and Avatars, Live Chat, User Forums, FAQ's and email.

The virtual agents provide a text response with the ability to embed links to other web resouces, documents and "How-To" videos and customer specific offers. For the avatar the virtual agent also provides an animated, lip-synched speech response to improve customer engagement.

Virtualyty virtual agents are web based, they operate 24x7, and are very fast, scalable and low cost when compared to using a live operator.

© Virtualyty 2017