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Our Story

The Virtualyty platform was envisioned back in 2009.

We looked at where we thought customer service and sales support would be in 20 years and we concluded that it would be on-line, it would have an engaging human user interface, that it would be linked to a knowledgebase providing expert and friendly support and that it would be integrated with core business functions.

We examined where the market stood against these criteria and were surprised to find that most of the components were already in established use, but were used as point solutions and not integrated into a seamless solution. We felt that the area least supported was the human interface, so we started work on building a life-like interface as our first priority. We started work in January 2010 and by mid 2011 had developed our avatar technology to provide photo-realistic avatars with human voices and animated facial movements.

We consulted extensively on the required product features to provide a workable solution and built it out between 2011 and mid 2012. We started shipping our first products mid 2012 and are already being recognised as the most innovative provider of web self-service solutions.

© Virtualyty 2017