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Integrated Multi-Channel Platform

avatars Automated Self Service FAQ's Forums Chat E-Mail Virtual Agents V-Base Semi-Automated Self Service

All of the components are integrated around our V-Base knowledgebase to ensure consistent and accurate responses are delivered across all channels. Because of the high level of channel integration, throughput and prioritisation rules can be established to optimise customer response times and headcount levels. The open architecture of the platform enables integration with CRM, Lead Generation and Legacy systems.

The Virtualyty platform is an integrated solution consisting of the following components:

Avatars
Virtual Agents
Live Chat
E-mail
User Forums
FAQ's
Reporting

© Virtualyty 2017