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Industry Solutions

Financial Services

Providers of financial products such as loans, credit cards, checking accounts, savings, insurance and portfolio management are significant users of contact centers to manage their customer service. Virtualyty can deflect customers from the contact center to their web site to enable customers to resolve queries rapidly, accurately and consistently using our web self-service functionality.



Retail

Retailers with a web presence can use our Virtualyty avatars to engage with customers, introduce site features, special offers and guide them through completing a transaction. Our social media plug-in enables you to offer a consistent customer experience across all your online channels.Read More...

Leisure & Travel

With so many destinations and travel options available, the Virtualyty V-Base can become the company expert on destinations and package options.

Telco's

Mobile phone providers are seeing significant rates of technology change in handset capabilities, operating systems and inter-operability. To keep customer service reps current is proving a difficult task. Within the Virtualyty platform, user forums provide a mechanism for customers to support each other and for company product experts to add valuable technical insight.

Technology Providers

Tech Providers can use our virtual agents to engage with your web site visitors and to qualify details on who they are and which products/services they are interested in. The system can be integrated into an SFA system to immediately convert them into valuable sales leads. The system can also be used as an engaging user interface to an intranet.

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