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Frequently Asked Questions (FAQ's)

FAQ's are a method to enable you to provide a quick and easy way for your customers to browse pre-loaded questions and answers to resolve any queries they may have.

We analyze the questions that customers ask most, across all channels and present them on your web site with the appropriate answers.

At Virtualyty we provide you with frequency counts on all queries so that you can ensure the list of FAQ's is always current.

Virtualyty FAQ's are integrated into our V-Base knowledgebase which means that popular questions asked via other channels are automatically included. Live operators managing Chat, emails or User Forums are also able to see the most popular questions/answers and automatically include them during a customer dialogue.

Our FAQ responses also include links to other web resources, documents, How-To videos and personalised offers.

FAQ's give your customer a quick and easy way to solve their most common problems themselves. They improve customer satisfaction and divert a significant number of queries from being managed by more expensive channels.

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