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Consumer Financial Services

Providers of financial products such as loans, credit cards, checking accounts, savings, insurance and portfolio management are significant users of contact centers to manage their customer service.

Because most contact center calls originate in these consumer finance scenarios from failed web-based inquiries (they can't find what they are looking for), our Web Self Service Concierge Solution can deflect customers from the contact center because our avatar-based personal concierge both engages and allows prospects and customers to resolve queries rapidly, accurately and consistently using our web self-service functionality.

And our Social Customer Service Solution enables you to offer a consistent customer experience across all your online channels, even your Facebook Page.

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