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See Big Results Fast!

Call centers are expensive and during peak hours of operation can be frustrating for your customers. With Virtualyty you can provide a web based self-service alternative. You can ensure that on-line customers stay on-line to resolve their queries and that you have an engaging and efficient alternative destination for customers during peak traffic times or out-of-hours periods. Our avatars are engaging, reply instantly with an accurate and relevant answer and are available 24x7. A virtual agent provides a 90% saving over using a traditional call center. For more on Efficiencies and ROI click here.

Web users prefer to stay on the web to resolve their queries and dislike having to pick up the phone to get an answer to their problems. With Virtualyty your customers can remain on the web and have a dialogue with the avatar to directly resolve an issue, send an email, use live chat, scan FAQ's or browse user forums. If your customer wants to communicate with a live operator, live chat can be initiated or a call back arranged with your contact center to ensure your customer always gets a great user experience. Bottom line: When your customers get the information they need when they need it, you are paving the way toward a more rich and deep customer experience. Happy customers tell their friends and tend to come back to you when their needs evolve or change if you make it easy to get the information they need.

Fast Deployment

Because we are a cloud-based solution, the typical Virtualyty solution can be spec'ed and deployed in as little as 3 weeks. While larger deployments involving a high level of legacy-system integrations can take much longer, most clients are fully up and running within 4-6 week's time. For more about getting started, click here.

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